Frequently Asked Questions

Everything you need to know about starting your performance journey with Moose Coaching.

How soon will I receive my custom training program?

Once you complete your initial assessment and checkout, our expert coaches take 24-48 hours to build your personalized plan to ensure it aligns perfectly with your fitness goals.

Do you offer international shipping for physical equipment?

Yes, we ship our premium sports gear and apparel worldwide. Shipping times vary by location, typically ranging from 7 to 14 business days for international orders.

What is your return policy on coaching subscriptions?

We offer a 14-day satisfaction guarantee. If you feel the coaching style isn't the right fit for you within the first two weeks, we will provide a full refund, no questions asked.

Can I pause my coaching plan if I get injured?

Absolutely. We understand that recovery is part of the game. You can pause your subscription for up to 60 days by contacting our support team or via your account dashboard.

Are the nutritional plans suitable for specific dietary restrictions?

Yes, our nutritionists can tailor your meal plans to accommodate vegan, keto, gluten-free, or any specific allergy requirements you may have.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for both one-time purchases and recurring coaching subscriptions.